Terms and Conditions

Clients who upload custom embroidered designs require a setup fee and could take longer to design and approve. 

Our hours of operation are Mon - Fri 9:00AM to 4:30PM MST.

Producing high quality apparel /items that look like the design you approved at the time you placed the order is our goal.  If the item shipped to you by us is flawed, or if the decoration is materially different from what was quoted and approved at the time of order, we will replace the affected merchandise.  Red Mountain Custom Prints must be notified with 2 business days of delivered order and a receive a Return Order Number before  returning any goods to ensure that your return is handled accurately.

Shipping:

Most orders are processed within 5 to 7 business days. The shipping time is applied after an order has been processed.  Overnight delivery does not mean that an order will be received on the day following placing the order, but on the following day of the order's completion. 

We provide for RUSH orders and understand these circumstances.  There are additional costs for rush orders, please contact (602) 763-7268 for details and adjusted pricing.

Restocking Fee:

At times, we need to source products from various warehouses across the country.  In most instances we can accommodate changes, provided that you let us know within twelve (12) hours from the time your order is placed.  Failure to do so may result in a restocking fee of up to 15% (apparel only, not decoration fees). We will make every attempt to utilize restocked apparel on other orders, but in the event we send apparel back to the warehouse for restocking, you will be responsible for any restocking fees.

Blank Samples

We can provide blank samples of most items so you can inspect the fit and quality prior to decoration.  Contact our sales department at (602) 763-7268 to request samples.  A credit card is required secure all sample orders. You will not be charged if the samples are returned in a resellable condition.

Copyrighted Materials:

Red Mountain Custom Prints is committed to the legal use of copyrighted materials of others. All of the artwork/designs you see on our web site are either owned or licensed by Red Mountain Custom Prints and may not be reproduced in any manner.

Red Mountain Custom Prints has the sole discretion to reject any order containing material that we consider to be libelous, defamatory, obscene, profane, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate.

You agree to not use our web site to create any material that is unlawful or otherwise objectionable, or that infringes on the copyright of a third party.

Copyright Statement

Copyright 2021 Red Mountain Custom Prints LLC. All rights reserved. Users of this site agree to be bound by the terms of the Red Mountain Custom Prints Privacy Policy. The contents of this site are copyrighted works by Red Mountain Custom Prints LLC.